Super English — AI English Conversation App
If you have questions or want to report a problem, feel free to reach out by email.
We usually reply within 24–72 hours.
If you can open the app, the quickest route is Settings → "Support" → "Send feedback" inside the app — no mail app setup required.
Q. Is it free to use?
Yes. Every feature is free to use, with no in-app purchases and no subscriptions. Conversation sessions are managed with conversation tickets: a number of free tickets is granted each day, and when you run out you can watch a rewarded video ad to receive more (subject to a daily limit).
Q. What is a conversation ticket?
It is an in-app usage allowance you spend to start a conversation. A number of free tickets is granted each day, and watching one rewarded video grants you more (subject to a daily limit). Tickets are granted on the basis that they are used the same day, and they cannot be exchanged for money or transferred. Your remaining tickets are shown on the home screen, next to the start button.
Q. Voice input isn't working
Please check that you allowed microphone access when launching the app. Go to Settings → Super English → Microphone and turn it on.
English voice input also uses your device's speech recognition, so the first time you will be asked to allow Speech Recognition as well. Turn on Settings → Super English → Speech Recognition.
Q. The AI's responses are slow or stop
Please check your internet connection. We recommend using Wi-Fi or a 4G/5G connection.
Q. I forgot my password
Password reset is currently handled by email only. Please send us the email address you registered with at the address below.
Q. I want to delete my account
You can delete it directly from the Settings screen in the app. Go to Settings → Account → "Delete account" → type "DELETE" to confirm. Deletion takes effect immediately.
Q. Can a deleted account be restored?
A deleted account cannot be restored. Personal information such as your email address is anonymized immediately after a deletion request.
Q. I see advertisements
To keep the service free, the app shows Google AdMob ads on some screens and between sessions. We always request non-personalized ads only, do not use the advertising identifier (IDFA), and do not show the tracking permission prompt. Ads are never interposed in the middle of a conversation.
Q. I want to report a bug or request a feature
You can send it straight from the app: Settings → "Support" → "Send feedback". No mail app setup is needed. You are also welcome to use the email address below. Everything you send is read by the developer.
You can delete your account at any time from the Settings screen in the app.
If you cannot use the app, or wish to request data deletion for any other reason, please contact us at the email address below.